From the Perspective of Diverse Users: An Evaluation of the City of Chicago Domestic Violence Help Line
(2006)
The Mayor's Office of Domestic Violence (MODV) and CURL initiated a two-year collaborative evaluation of the City of Chicago Domestic Violence Help Line. The evaluation accomplished three main goals: 1) it assessed the effectiveness of the Help Line's operation in serving domestic violence victims from Chicago's diverse populations; 2) it described the unique needs of domestic violence victims diverse populations and their experiences using the information, referrals, and linkages received; and 3) it examined key features of the Help Line model.
Download Technical Report Providing a Citywide System of Single Point Access to Domestic Violence Information, Resources, and Referrals to a Diverse Population: An Evaluation of the City of Chicago Domestic Violence Help Line
Download Executive Summary From the Perspective of Diverse Users: An Evaluation of the City of Chicago Domestic Violence Help Line
Download summaries of findings from each group of informants: